👨‍💼 Cashier Guide

Learn how to process orders, handle payments, and manage daily cashier operations.

🎯 Your Main Responsibilities

As a cashier, you will:

• Take customer orders
• Process payments
• Print receipts and tax invoices
• Handle different order types (Dine-in, Takeaway, Delivery)
• Manage table assignments

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📱 Getting Started

Logging In

1. Open the Lucky POS system in your browser
2. Enter your username and password
3. Click Login
4. You'll see the POS dashboard

Your Dashboard

After login, you'll see:

• Quick Menu - Fast access to products
• Order Summary - Current order details
• Table Status - Available tables (for dine-in)

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🍽️ How to Take Orders

Method 1: Dine-In Orders

Step 1: Select Order Type

1. Click New Order button
2. Select Dine-In
3. Choose a table number from the table layout
4. Click Confirm

Step 2: Add Items

1. Browse product categories on the left
2. Click on items to add them to the order
3. Enter quantity if needed (click +/- buttons)
4. Add special instructions if customer requests
   • Example: "No onions", "Extra spicy"

Step 3: Review Order

1. Check the order summary on the right
2. Verify all items and quantities
3. Check total amount
4. Edit or remove items if needed (click the trash icon)

Step 4: Send to Kitchen

1. Click Save Order button
2. Order is sent to the kitchen display
3. Kitchen will start preparing

Method 2: Takeaway Orders

1. Click New Order
2. Select Takeaway
3. Add items following the same steps as dine-in
4. Click Save Order
5. Give customer a queue number

Method 3: Delivery Orders

1. Click New Order
2. Select Delivery
3. Enter or select customer information:
   • Name
   • Phone number
   • Delivery address
4. Add items to order
5. Click Save Order
6. Assign to delivery person (if available)

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💳 Processing Payments

When Food is Ready

Step 1: Open Order

1. Go to Active Orders or Open Bills
2. Find the customer's order (by table number or name)
3. Click on the order to open

Step 2: Review Bill

1. Check all items are correct
2. View subtotal, tax, and service charge
3. Show total to customer

Step 3: Select Payment Method

For Cash Payment:

1. Click Cash button
2. Enter amount received from customer
3. System shows change amount
4. Click Complete Payment

For Card Payment:

1. Click Card button
2. Process card transaction
3. Click Complete Payment

For QR Payment:

1. Click QR Payment button
2. Show QR code to customer
3. Wait for payment confirmation
4. Click Complete Payment

Step 4: Print Receipt

1. Receipt prints automatically
2. Give receipt to customer
3. Thank the customer! 😊

Split Bills

If customers want to pay separately:

1. Open the order
2. Click Split Bill button
3. Select items for each payment
4. Process each payment separately

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🔄 Managing Orders

Editing an Order

Before sending to kitchen:

1. Find the order in draft/pending
2. Click Edit
3. Add or remove items
4. Click Update Order

After sending to kitchen:

1. Check with manager first
2. Open the order
3. Click Modify Order
4. Add new items or cancel items
5. Confirm changes

Canceling an Order

1. Open the order
2. Click Cancel Order button
3. Select cancellation reason:
   • Customer changed mind
   • Wrong order entry
   • Customer left
   • Other (specify)
4. Click Confirm Cancellation
5. Manager approval may be required

Merging Orders

When customers move tables or combine bills:

1. Go to Active Orders
2. Select first order
3. Click Merge button
4. Select second order to merge
5. Click Confirm Merge
6. Orders are now combined

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📊 Order Status Guide

Understanding order statuses:

Status	Meaning	What to Do
🟡 Pending	Just created, not sent to kitchen	Can still edit freely
🔵 Cooking	Kitchen is preparing	Wait for kitchen to complete
🟢 Ready	Food is ready for serving	Serve to customer or call for pickup
⚫ Served	Food delivered to table	Customer is eating
✅ Paid	Payment completed	Order is closed
❌ Cancelled	Order cancelled	No action needed

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🧾 Printing Options

Types of Printouts

Order Receipt (Customer Copy)

• Small format receipt
• Shows order summary
• Given to customer

Tax Invoice

• Full invoice with tax details
• For customers who need it
• Click "Print Tax Invoice" button

Kitchen Order Ticket (KOT)

• Prints automatically when order is saved
• Sent to kitchen printer
• Kitchen uses this to prepare food

Reprint Options

If customer needs another copy:

1. Find the order
2. Click Reprint button
3. Select what to reprint:
   • Receipt
   • Tax Invoice
   • Kitchen Order

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🎫 Table Management

Checking Table Status

Tables show different colors:

• 🟢 Green = Available (empty)
• 🔴 Red = Occupied (has order)
• 🟡 Yellow = Reserved

Assigning Tables

1. When customer arrives, check table layout
2. Select available table (green)
3. Create new order for that table
4. Table turns red (occupied)

Moving Customers to Different Table

1. Open the current order
2. Click Change Table button
3. Select new table number
4. Click Confirm
5. Order moves to new table

Cleaning Table (After Payment)

1. After payment is complete
2. Table automatically becomes available
3. If table still shows occupied, click Clear Table

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💰 Cash Management

Opening Cash Register

At Start of Shift:

1. Go to Cash Management
2. Click Open Cash Register
3. Count cash in drawer
4. Enter opening amount
5. Click Save

Recording Cash Sales

• All cash payments are automatically recorded
• System tracks cash in/out
• Keep physical cash matching system records

Closing Cash Register

At End of Shift:

1. Go to Cash Management
2. Click Close Cash Register
3. Count physical cash in drawer
4. Enter closing amount
5. System compares with expected amount
6. Report any discrepancies to manager
7. Click Close Shift

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⚠️ Common Issues & Solutions

Problem: Order Not Going to Kitchen

Solution:

• Check internet connection
• Verify order is saved (click Save again)
• Check if kitchen printer is on
• Call manager if issue persists

Problem: Wrong Item Added

Solution:

• If not yet saved: Click trash icon to remove
• If already saved: Click Edit, remove item, Save
• If already in kitchen: Contact kitchen staff immediately

Problem: Customer Wants Discount

Solution:

• Only managers can apply discounts
• Call manager/supervisor
• Manager will enter their password
• Apply discount as instructed

Problem: Payment System Error

Solution:

• Try processing again
• Use alternative payment method
• Note transaction details
• Report to manager immediately
• Complete payment manually if approved

Problem: Printer Not Working

Solution:

• Check if printer is on
• Check paper roll (might be empty)
• Press printer's power button off/on
• Call technical support if still not working
• Handwrite receipt if urgent

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✅ Daily Checklist

Start of Shift

• Log in to system
• Count opening cash
• Check printer has paper
• Verify internet connection is working
• Clean workstation

During Shift

• Take orders accurately
• Process payments promptly
• Keep workstation organized
• Communicate with kitchen about special requests
• Handle customer queries politely

End of Shift

• Complete all pending transactions
• Count closing cash
• Close cash register in system
• Clean workstation
• Report any issues to manager
• Log out from system

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🎓 Pro Tips for Cashiers

Speed Up Service

• ⚡ Learn keyboard shortcuts (F1-F12 for common items)
• ⚡ Memorize popular menu items
• ⚡ Keep frequently ordered items visible
• ⚡ Pre-prepare change for common amounts

Accuracy

• ✅ Always repeat order back to customer
• ✅ Double-check quantity
• ✅ Verify special instructions
• ✅ Check total before payment

Customer Service

• 😊 Greet customers warmly
• 😊 Suggest popular items or combos
• 😊 Inform about waiting time
• 😊 Thank customers and invite them back

Teamwork

• 🤝 Communicate clearly with kitchen
• 🤝 Help colleagues during rush hours
• 🤝 Report system issues immediately
• 🤝 Share tips with new cashiers

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📞 Need Help?

For System Issues:

• Contact: IT Support
• Phone: [Your IT number]
• Email: [Your IT email]

For Operational Questions:

• Contact: Store Manager/Supervisor
• Check with experienced colleagues
• Refer to this guide

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🔑 Quick Reference

Essential Buttons

• New Order - Start a new order
• Save Order - Send to kitchen
• Complete Payment - Finalize transaction
• Cancel Order - Cancel current order
• Print Receipt - Print customer receipt
• Split Bill - Divide payment

Common Shortcuts

• F1 - New Order
• F2 - Open Orders
• F3 - Complete Payment
• F4 - Cancel Order
• Esc - Go Back

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Remember: You're the face of the restaurant! Your efficiency and friendly service make customers happy. If unsure about anything, always ask your supervisor. Good luck! 🌟